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Retail Assistant Branch Manager

The Retail Assistant Branch Manager is responsible for assisting the Branch Manager in overseeing the sales, service and operations of a retail branch location. This involves performing a variety of duties to ensure quality customer service, achievement of branch goals and objectives, efficient and effective operations, and compliance with all bank policies and procedures. This position supervises and leads the branch in absence of the Branch Manager.

Key Responsibilities:

  • Assumes management responsibility in the absence of the Branch Manager.
  • Assists in managing customer service objectives including handling exceptions, complex issues, and complaints; monitoring and coaching performance of branch personnel; and performing support duties as needed.
  • Performs or supervises day to day operational and compliance functions of the branch such as reconcilements, audits, reporting, controls, records management, approvals and opening/closing procedures.
  • Motivates and encourage employees to meet and exceed monthly sales goals; markets bank products and services and ensures employees have appropriate knowledge levels of bank offerings.
  • Participates in personnel decisions as appropriate including hiring, scheduling, disciplinary actions, and evaluating performance
  • May participate in community events on behalf of the Bank.
  • Performs other job related duties or special projects as assigned.Minimum Qualifications/Experience
    • 3-5 years combination of banking, relevant college education, and/or supervisory experience in a customer service or sales environment.

    Formal Education & Certification

    • High School Diploma or equivalent required.
    • College degree preferred.

    Work Status

    • Full-Time

    Supervisory Responsibility

    • Supervises indirect reports.

    Travel

    • Up to 10% travel expected; local, overnight and out of town travel is possible

    Working Conditions

    • Conditions involve lifting no more than ten pounds, standing most of the time, and may involve walking, moving, or sitting for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

     

  • Woodforest is an Equal Opportunity Minority/ Female/ Individuals with Disabilities/ Protected Veteran and Affirmative Action Employer Work Locations: IN – Jasper WM 4040 Newton St Jasper 47546more information available at:
    https://woodforest.com/About-Us/Careers

Retail Banker

The Retail Banker is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs. This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions in a non-traditional retail environment.

Key Responsibilities:

  • Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments.
  • Performs opening, closing, and other branch servicing duties such as cash and vault balancing; ordering cash, cards, checks and other supplies; completing logs, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas.
  • Opens and performs account maintenance on certificate of deposit, consumer and business accounts; assists with courtesy and collection calls as needed; seeks assistance from more knowledgeable branch staff when necessary.
  • Addresses customer questions and concerns by phone and in person; files disputes or refers to appropriate internal resources for resolution as appropriate.
  • Proactively seeks ways to develop and expand customer relationships through marketing displays, call programs, and other prospecting techniques.
  • Achieves personal sales and referral goals by identifying, marketing, and cross-selling banking products and services beneficial to customer needs.
  • Enhances customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners.
  • Practices branch security procedures and protects customer confidentiality and privacy.
  • Performs other job related duties or special projects as assigned.                                                                                                                                                                                                                                                                                                                                                                                                  Qualifications: 
  • Proficiency with 10 key touch, Microsoft Office (Excel, Word, Outlook, SharePoint), and knowledge of, or the ability to quickly learn, banking software applications (Mozart, TellerPlus, Bancline).
  • Ability to work flexible or extended working hours to meet business needs; demonstrated good attendance and punctuality.
  • Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
  • Outstanding listening and communications skills, both written and verbal.
  • Knowledge of or ability to quickly learn banking and lending products, services, policies, procedures, regulatory guidelines, and effective marketing and sales practices.
  • Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines.
  • Self motivated, goal oriented, team player with strong interpersonal skills and sales aptitude.
  • Excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining accuracy and attention to detail.
  • Basic math proficiency with the ability to add, subtract, multiply and divide in order to help customers with their transactions and balance teller drawer .
  • Read at a level sufficient to understand memoranda, instructions, forms, applications, financial statements and credit reports.Woodforest is an Equal Opportunity Minority/ Female/ Individuals with Disabilities/ Protected Veteran and Affirmative Action EmployerPrimary Location: Indiana-Jasper
  • Schedule: Full-timeWork Locations: IN – Jasper WM 4040 Newton St Jasper 47546
  • more information available at:
    https://woodforest.com/About-Us/Careers

Full or Part Time Serving Position available. Must be able to work weekends. Serious inquiries only. Some bartending is possible. The Gaslight is a family owned and operated  restaurant that has been serving our area for almost 50 years. Apply in person at the Gaslight on 4th Street in Huntingburg.

 

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