CUSTOMER SERVICE REPRESENTATIVE

For over 115 years, we’ve been a trusted, leading manufacturer of  commercial office furniture. As we continue to grow, we are seeking
a motivated and passionate Customer Service Representative to support an assigned territory and provide a welcoming experience for
internal and external customers. This full-time position is located at our Corporate Headquarters, and includes competitive pay, excellent
benefits, and a family-oriented culture.

Responsibilities include, but are not limited to:

• Serve as the main point of contact for a specific territory
• Analyze issues and provide the best resolution for the customer and company
• Collaborate effectively with various departments including Order Processing,
Logistics, Manufacturing, Marketing, and more
• Communicate effectively with Sales Representatives and Dealer Partners
• Provide appropriate and timely responses to inquiries and requests
• Must be well-versed in the product offering and/or willing to learn
• Ability to work occasional overtime as needed
• Ability to travel as required; currently anticipated to be <5% of the time for
purpose of professional development, customer visits, etc
• Perform other duties as may be assigned at management’s discretion

Requirements:

• Prior customer service experience is required
• Minimum 5 years related experience in contract furniture is strongly preferred
• Minimum of Associate Degree is preferred
• Proficiency in Microsoft Office
• Strong communication and interpersonal skills (listening, verbal, and written)
• Proactive problem solver and detail-oriented with a high degree of accuracy
• Excellent interpersonal skills; must be a team player with a positive, upbeat
attitude
• Ability to multi-task and effectively prioritize in a fast-paced environment
For over 115 years, we’ve been a trusted, leading manufacturer of
commercial office furniture. As we continue to grow, we are seeking
a motivated and passionate Customer Service Representative to
support an assigned territory and provide a welcoming experience for
internal and external customers. This full-time position is located at our
Corporate Headquarters, and includes competitive pay, excellent
benefits, and a family-oriented culture

Apply today at www.IndianaFurniture.com/Careers

 

 

EOE, Including Disability/Vets

 

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