Retail Assistant Branch Manager

The Retail Assistant Branch Manager is responsible for assisting the Branch Manager in overseeing the sales, service and operations of a retail branch location. This involves performing a variety of duties to ensure quality customer service, achievement of branch goals and objectives, efficient and effective operations, and compliance with all bank policies and procedures. This position supervises and leads the branch in absence of the Branch Manager.

Key Responsibilities:

  • Assumes management responsibility in the absence of the Branch Manager.
  • Assists in managing customer service objectives including handling exceptions, complex issues, and complaints; monitoring and coaching performance of branch personnel; and performing support duties as needed.
  • Performs or supervises day to day operational and compliance functions of the branch such as reconcilements, audits, reporting, controls, records management, approvals and opening/closing procedures.
  • Motivates and encourage employees to meet and exceed monthly sales goals; markets bank products and services and ensures employees have appropriate knowledge levels of bank offerings.
  • Participates in personnel decisions as appropriate including hiring, scheduling, disciplinary actions, and evaluating performance
  • May participate in community events on behalf of the Bank.
  • Performs other job related duties or special projects as assigned.Minimum Qualifications/Experience
    • 3-5 years combination of banking, relevant college education, and/or supervisory experience in a customer service or sales environment.

    Formal Education & Certification

    • High School Diploma or equivalent required.
    • College degree preferred.

    Work Status

    • Full-Time

    Supervisory Responsibility

    • Supervises indirect reports.


    • Up to 10% travel expected; local, overnight and out of town travel is possible

    Working Conditions

    • Conditions involve lifting no more than ten pounds, standing most of the time, and may involve walking, moving, or sitting for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.


  • Woodforest is an Equal Opportunity Minority/ Female/ Individuals with Disabilities/ Protected Veteran and Affirmative Action Employer Work Locations: IN – Jasper WM 4040 Newton St Jasper 47546more information available at:

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